SUBJECT
title
Consideration to award RFP FY25-011 a six-year contract to Carbyne Inc., New York, NY in the total amount of $1,777,878.42 to purchase APEX, a Next Generation 9-1-1, Cloud Native Call Handling Solution. This solution will provide voice and data delivery utilizing emerging technology that will allow agencies to minimize response times and maximize efficiency during 9-1-1 calls. The solution includes hardware and software. Features include on-demand device-based location, enhanced device location attributes, live caller video, silent instant messaging, automated abandoned call management, redundant regional failover, two-way native language voice and text translation, advanced analytics, mapping services, and maintenance. Solution will be implemented throughout South Texas Region (Jim Hogg, Starr, Webb, and Zapata Counties) Funding is available in the Regional 9-1-1 Fund.
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PREVIOUS COUNCIL ACTION
N/A.
BACKGROUND
The City of Laredo approved Resolution 2003-R-066 requesting that the Commission on State Emergency Communications designate the City of Laredo as the administrator of the Region’s 9-1-1 Emergency Communication System. At the February 4, 2004 meeting, the Commission on State Emergency Communications designated the City of Laredo as the Administrator for the Region’s 9-1-1 System, which became effective March 1, 2004. As administrator for the South Texas Development Council (STDC), the City of Laredo oversees the four-county region of Jim Hogg, Starr, Webb and Zapata. The agreements with these entities are contracted with the City of Laredo beginning September 1, 2023 and ending on August 31, 2025.
The City of Laredo 9-1-1 Regional Administration two proposals through Cit-E-Bid, and Carbyne scored the highest of the vendors that submitted a proposal. Carbyne’s solution, APEX, is a Next Generation 9-1-1, Cloud Native Call Handling Solution. This solution will provide voice and data delivery utilizing emerging technology that will allow agencies to minimize response times and maximize efficiency during 9-1-1 calls. The solution includes hardware and software. Features include on-demand device-based location, enhanced device location attributes, live caller video, silent instant messaging, automated abandoned call management, redundant regional failover, two-way native language voice and text translation, advanced analytics, mapping services, and maintenance.
In determining the best value for the City of Laredo, the following factors were considered by the 911 Regional Administration Department, in accordance with corresponding weights, in evaluating the proposals:
Best Value Criteria: Weighted%
Ability to meet the needs of the project. 30%
Price & Payment Flexibility. 20%
Responsiveness and Cooperation of the vendor. 25%
Ability to meet 911 Regional Administration’s timeline. 15%
References. 10%
Total 100%
Evaluation Scores
Vendor Total Score
Carbyne Inc. 95
Intrado Life & Safety Inc. 67
The solution will be implemented throughout the South Texas Region, including Laredo Police Department, Webb County Sheriff’s Office, Jim Hogg County Sheriff’s Office, Zapata County Sheriff’s Office, Starr County Sheriff’s Office, Roma Police Department, Rio Grande Police Department, and the Backup Training Center.
Additional funding was allocated to the City of Laredo for Next Generation Cloud Based Call Handling by the Commission on State Emergency Communications (CSEC) in May 2024.
COMMITTEE RECOMMENDATION
N/A.
STAFF RECOMMENDATION
recommendation
It is recommended that this motion be approved.
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Fiscal Impact
Fiscal Year: 2025
Budgeted Y/N?: N
Source of Funds: State
Account #: 258
Change Order: Exceeds 25% Y/N: N/A
FINANCIAL IMPACT:
RCOM25
|
Description |
Expense Account No. |
Allocated Fund Strategic Plan FY24-25 |
|
Equipment |
258-5568-525-90.01 |
$1,777,878.42 |