SUBJECT
title
Consideration to authorize to execute a three (3) year support service contract with Via Mobility, LLC in the total amount of $200,410.00. This contract is for a web-based support service for mapping, rider experience, dispatch and operator settings, and scheduling for the El Lift Paratransit Department. This contract also includes the purchase and support service of twenty-one (21) Samsung tablet devices. The purchase will be made utilizing the OMNIA Contract # R250802. The purchase will be funded through the Federal Transit Administration (FTA) Grant Section 5310 grant TX-2025-107. Funding is available in the Transit System Capital Grants Fund.
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PREVIOUS COUNCIL ACTION
N/A
BACKGROUND
The contract includes the following services are included in the fees up to the number of hours per month identified:(a) System adjustments: Includes configuration adjustments to mapping, rider experience settings, dispatch and operator settings, or scheduling preferences: up to 10 hours per month; (b) Expert consulting: up to 5 hours per month; and (c) Tech Support: The Via Support team will use commercially reasonable efforts to respond within two business days for non-critical issues (upon receipt of a detailed description of the issue as requested by Via) and to ensure that assistance is provided within a reasonable time frame. Via will also provide Customer with an appropriate channel for alerting Via to system outages or other critical issues, with respect to which Via will provide emergency assistance for El Lift Paratransit division.
COMMITTEE RECOMMENDATION
N/A
STAFF RECOMMENDATION
recommendation
Staff recommends the approval of this resolution in order to better service El Lift Paratransit services to the Laredo community.
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Fiscal Impact
Fiscal Year: 2026
Budgeted Y/N?: Y
Source of Funds: FTA - Sec 5310 Grant
Account #: 518-5173
Change Order: Exceeds 25% Y/N: N/A
FINANCIAL IMPACT:
Funding is available in the FTA Sec 5310 grant TX-2025-107.
Account number 518-5173-582-0700.
Account number 518-5173-583-5588.